Subject: Trainer Candidate - Kumar Abhinabh
From: Kumar Abhinabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 03:43:17 -0500

| | Tech Support Test

Name | Kumar Abhinabh
E-mail | [email-masked]
Phone Number | (91) 9999881439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silaris information | Quality analyst | 17 nov 2022 | 22000
Previous Employer 1 | Allsec technologies | Quality analyst | 16 dec 2021 | 19000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | I have overall experience as quality analyst for 4 year and one year as call advisor.i have expert in giving product training and to work as per business requirements. Have expertise of handling escalation matrix
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | First of we will work with down line persons to validate the issue and after collecting all the output we will have a group trainning or call calibration and will find out the audit finding before taking any decision
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer will give proper time for getting the issue resolved. good customer will try to coordinate in smooth manner so that both person get a satisfactory results.Great customer can be person who can understand all the critical and non critical of problem
What according to you makes you a good candidate for this position? | Can work in both directions at a time where smart work is required and where hard work. Postive approach towards learning new thing and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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