Subject: Arabic Language Test - Md Sufyan
From: Md Sufyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 03:40:54 -0500

| | Foreign Language Screening Test

Name | Md Sufyan    /  (+91) 9334996340    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date…

Name.....

Dear Mr./Mrs.,

I am feeling extremely sorry about the reach to wrong address what our company has sent to you. In response of your complaint number (X-Y-Z) we have checked your order and found a typing mistake about your delivery address.

I once again say humbly sorry for the mistake done by team.

Sincerely

Team of Live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

Abdul

We have received your return request. Thank you for the information.

You can now prepare your return package and wait for the courier to pick it up.

As soon as we receive the package from you with the returned TV , we will refund your money. Refunds take a maximum of 10 days.

Regards,

The Live salesman team

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