Subject: Trainer Candidate - Saurav Mishra
From: Saurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 Jan 2023 11:40:07 -0500

Tech Support
Test

Name

Saurav
Mishra

E-mail

[email-masked]

Phone Number

(91) 8851159226

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NTT data

Health
insurance Associate

Sep 2022

25000

Previous Employer 1

Capgemini Consulting pvt
ltd

Process Associate

Sep 2021

16500

Previous Employer 2

Syscom Corp pvt ltd

NPI
Operator

Aug 2015

7200

If Selected, how much
time do you need to join?

15 Days

Please briefly describe your work experience specifically in
Quality?

Actually my previous work experience with MNC/
BPO/ITES companies in health insurance process as an Process Associate &
Health insurance executive. in this process i have worked in  Health
insurance enrollment & admin Support indexing backed process and also i have
a 01 year experience in Quality Auditor of Employees Worked data and fin the
errors and correct them on Portal.

As a back office health insurance operations we are enrolling the members and
validate their effective date after that they got their verified election
period.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

in which customer service Customer have any Query
and Customer support executive solved it properly fast with soft spoken if Query
solved as it is Customer will happy and satisfied. As per my knowledge this is
the good way customer service if customer provide the rating and purchase the
product or its Query soled as per customer requirement its called Great customer
Service.

What according to you makes you a good candidate for
this position?

I am a Quick Lerner and i will do my best for any
tasks of work process. Eager to upgrade skills and knowledge.

On a
scale of 1 - 5 please rate your fluency in spoken English

3