Subject: English Language Test - Murad Alam
From: Murad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 04:46:06 -0500

Foreign Language
Screening Test

Name

Murad
Alam    /  (91) 7592851852    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you for your purchase

The following items

15499662790

Hi, dear customer we are glad, you showed your intrest in hand bag of online
store baby shop.com, it has been 14 days to be dispatched and handed over to the
courier

After complete evaluation of the order we came to know, the mentioned delivery
address is wrong

Please correct your addres and understand shipping delay is due to the error ,
so contact us for solution instead of bad rating  we will make our best
effort to help you out of any problems you have during the delivery

Again we appreciate your understanding and shoping greener with Baby shop
online store thank you for being amazing member of the of the community

Satisfaction guarantee %

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

Thank you for connecting with us

Your order recieved on 1 December 2022 , you ordered for TV Cabinet and
noticed some scratches after installation of the unit

Lets know first, as per the company policy we provide best of the service
considering the customer  requirment

your order replace request have been recieved and is now under process ,
replacement is expected on (some date) as mentioned in the quote earlier

Please feel free to contact us at any time if you have any questions

Thank you for contacting

Homebox Team