Subject: Arabic Language Test - Mouaz Abdelwahab
From: Mouaz Abdelwahab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 04:00:47 -0500

Foreign Language
Screening Test

Name

Mouaz
Abdelwahab    /  (91) 9603109015    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir

Thanks for letting me know about the shipping issue. In order to protect both of
us, I’ve canceled and refunded your order. Please replace the order
immediately with correct shipping address

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello sir

I am very sorry this has happened and wish to make it right for you. I am
sending a replacement product, which I personally inspected for damage before
shipping.

More over I apologize for any inconvenience you may have experienced and hope
that you'll continue to do business with us in the
future.