Subject: English Language Test - Faisal APPENGADAN
From: Faisal APPENGADAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 03:43:08 -0500

| | Foreign Language Screening Test

Name | Faisal APPENGADAN    /  (+91) 8089621253    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (buyer name),
Thanks for reaching out to us about your order, We are sorry to inform you that your order status is still pending. The Order has been handed over to the courier but due to the incorrect address given they couldn’t deliver to you. As a solution we request you to replace your order immediately with the correct shipping address. Once you updated the address it will be delivered soon with out any delay. Thanking you,
Name :

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thanks for letting us know your issue and we are really sorry for the issue occurred.
As the cabinet has been already installed we regret to inform you that it could not be refunded but as a solution we will send back the unit and they will set up the cabinet perfectly either with replacement or fixing the same. Thanking you,
Name:

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