Subject: Trainer Candidate - Garima Khanduja Garima
From: Garima Khanduja Garima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 01:32:38 -0500

Tech Support
Test

Name

Garima
Khanduja Garima

E-mail

[email-masked]

Phone Number

(+91) 7838402280

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sushant Lok, Gurgaon

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Majorel India

Quality Team
Leader

12Oct’21

39k

Previous Employer 2

One97
communication Pvt Ltd

Senior Associate

31Jul’19

22k

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in Quality?

I have a
good exposure in Outsource and vendor management. I carry 3.9 exp in Quality and
was taking care of multiple projects on simultaneously in previous
organisation.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I had experienced a difficult situation while working as a
QTL, i was having shortage of bandwidth as 3-4 team mates were on leaves, so i
was responsible to manage team’s productivity and also had to ensure we meet
our weekly audit targets as well as training sessions get delivered on time. So
as a Team Lead, i had to plan our team activities in a manner that our weekly
productivity does not get hampered and divided the team targets and training
session amongst the available team mates equally, so that nobody should feel
extra burden. Further, everyone contributed their best and we were able to meet
our targets and also delivered the training sessions as well after facing
multiple challenges as we had to extend our shift timings as well.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service means we
have answered the customer queries and meeting the customer’s expectations,
whereas Great customer service means resolving the customer’s issues quickly,
showing empathy and taking all the relevant actions required to solve the
customer issue.

What according to you makes you a
good candidate for this position?

According to me i am fit for
this position completely, as i have all the required experience and skills for
this position. I also have good exposure of Outsource, Vendor and project
management.

On a scale of 1 - 5 please rate your fluency in
spoken English

4