Subject: Trainer Candidate - Devesh Sharma
From: Devesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Dec 2022 08:23:36 -0500

| | Tech Support Test

Name | Devesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9936656482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eureka outsourcing solutions | QA | 19 October 2022 | 24000
Previous Employer 1 | Ienergizer | Customer Support Executive | June 2021 | 16000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Instant
Please briefly describe your work experience specifically in Quality? | In 2019 i joined ienergizer as an executive. After working about 18 months i left that organisation. I had been working with Eureka Outsourcing Solutions since September 2021 as a QA and in October 2022 i left this organisation. As a Quality Auditor my experience with my previous organisation was fabulous because my seniors was very cooperative who helped me to learn new things about quality department. This will be pleasure if i'll get a chance to join your organization.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Me and my colleagues were working so efficiently so  if we stucked in any difficult situation we work together  to found the way to get rid of that difficult situation which made easy to jump out from that tough situation. Yes definitely sometime we were facing that type of conditions where it was tough to maintain the quality of the process up to the mark but we did our best to teach our associates to take calls on proper manner to maintain the quality. We organised traning and refresher sessions for those associates who were lacking with the information part. We were taking random dip checks and taking PKTs weekly which help us to maintain the knowledge part on the top which leads to good quality call.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service only provides the support which is not enough but in great customer service it is our duty to give better support to the customer. We should give quick response. We should take follow up and shoul give timely updates about the actions which we will take to resolve our customer's query.
What according to you makes you a good candidate for this position? | Punctuality and dedication to do my work on time with perfection, this makes me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |