Subject: Trainer Candidate - Deepak Parashar
From: Deepak Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Dec 2022 01:23:50 -0500

Tech Support
Test

Name

Deepak
Parashar

E-mail

[email-masked]

Phone Number

(+91) 7838121646

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

South Delhi, Mehrauli

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Wipro HR Shared
Services

Benefits ops administrator

39000

Previous Employer 1

Interglobe technologies

Senior associate

14 Nov 2019

28000

Previous Employer 2

Concentrix

Senior
practitioner

3 Aug 2018

22000

If Selected, how much
time do you need to join?

60 days

Please briefly describe your work experience specifically in
Quality?

Currently working with Wipro and we need to do
quality test in our database four times a year and there are 21000 participants
account on which we have to complete this quality test

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

We have a HR file for our database and while ping the quality
test we need to update all the pulled accounts manually however for the
improvement we did connect with our technical and batch team to update the file
and query logic and arrange a call with Alteryx team. Now we just need to run
the Alteryx workflow so it will pull all the invalid account in the quality
check and then we just need to clear them. Now we do not need to update those
account and find those account manually

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

1. Good customer service means meeting the customer
expectations however great service means exceeding the expectations

2. Good means just to resolve the customer query where as great means to show
the customer how important he or she is for you and your company

3. In good service you will solve the customer query but in great you will
resolve the issue so no other customer will face the same.

What
according to you makes you a good candidate for this position?

I am a good team player and as of now I have no fallout’s in
my quality test I have done in my career with Wipro. I will review all the work
assigned and complete it within the time frame and I am also good in prioritise
the work.

On a scale of 1 - 5 please rate your fluency in
spoken English

4