Subject: Trainer Candidate - Sourav Debnath
From: Sourav Debnath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Dec 2022 00:40:02 -0500

Tech Support
Test

Name

Sourav
Debnath

E-mail

[email-masked]

Phone Number

(91) 9064333818

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Manesar

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Mechtric ev India pvt ltd

Quantity Engineer

Present working

16000

Previous Employer 1

Na

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

15 days notice period

Please briefly
describe your work experience specifically in Quality?

Inspection,PDI,audit department prepare & maintain, work
distribution to workers,

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I thankful to my sr.maneger mr.anindya mukharjee sir..he is
very experience person with 9 yrs of experience...he always teach me how to
handle critical situation..how to take decision in emergency situation..how to
manage a organization...so under his guidance I'm working to manage our
team and improved with consistency.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me If i sell my service to a customers
that is good..

If I provided same things after understand coustomer specific needs..that's
is great customer service.

What according to you makes you a
good candidate for this position?

Positive growing mindset with
lots of motivation with my team.

On a scale of 1 - 5 please rate your fluency in
spoken English

3