Subject: Trainer Candidate - Rishi Kumar
From: Rishi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Dec 2022 04:59:25 -0500

| | Tech Support Test

Name | Rishi Kumar
E-mail | [email-masked]
Phone Number | (141120) 8264999524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ludhiana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Highway industries | Quality assurance engineer | | 14 thousand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 25 days

Please briefly describe your work experience specifically in Quality?

Quality assurance engineer
To provide technical guidance per review and mentorship .
Approval all components upto finished product.
Fixed identified issue to increase productivity and work flows
Fill CAPA,fishbone diagrams,7 QC tools etc

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Am always ready to take actions and manage my quality team regarding improvements.There 's difficult situations in every organisation but i can handle that situation by my side.This could be handled through team monitoring,team building,problem solving.Most of us se have to take conclusions of how to make problem to be solved.This could be solved by team handling, process surveying etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
Professional interactions that make the customer feel special can be the difference between a good or great customer service experience.
Great service providers also differ from good customer service providers because they personalize their communications. They find a way to connect with the customer on a more personal level
Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply “good” service.)

What according to you makes you a good candidate for this position?

Good communication skills
Positive attitude
Problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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