Subject: Arabic Language Test - Mohammed Ruhullah
From: Mohammed Ruhullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Dec 2022 02:43:46 -0500

| | Foreign Language Screening Test

Name | Mohammed Ruhullah    /  (91) 9343576127    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We sincerely apologize for any inconvenience you may have experienced.
And Thanks for letting me know about the shipping issue. In order to protect both of us, we’ve cancelled and refunded your order. Due to incorrect address.
We are hoping to see the correct address updated on your website soon. I have also reattached the address proof letter for your reference. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed.

Thanks,
Mohammed Ruhullah

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for your email. we are sorry to hear that you find too many scratches on the product. we wish to make it right for you. we are sending a replacement product, which we personally inspected for damage before shipping. we apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future.

Thanks,

Mohammed Ruhullah

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