Subject: Trainer Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 22:11:13 -0500

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (+91) 9050916085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palwal,Faridabad -haryana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Muthoot finance ltd | JRE | 22-09-2022 | 19700
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | I worked as customer relationship executive for three years. Handing customer queries and provide solutions regarding queries.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In earlier face of my job it is difficult to handel customer  but runs with time i learn all about my job from my seniors.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is provide to solution and in great service customer satisfaction.
What according to you makes you a good candidate for this position? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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