Subject: Trainer Candidate - Maneesh Kumar
From: Maneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 10:31:35 -0500

| | Tech Support Test

Name | Maneesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8920807792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent eservices pvt Ltd | Senior advisor | October 28 | 19450
Previous Employer 1 | Escor byzantine international pvt Ltd | Assistant manager | December | 26300
Previous Employer 2 | Velocis | Hr | August | 2200

If Selected, how much time do you need to join? | 2 days

Please briefly describe your work experience specifically in Quality?

I have a work experience 2 and a half years  In ecommerce platform like amazon ,flipkart ,snapdeal ebay
6 month calling experience in Bpo ,

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

To brainstorm ideas for what task you want to talk about, jot down all of the jobs you’ve had in your career. Then, think about what was most challenging for you in each role. Also, consider situations in each role where things did not go as planned, or a teammate fell short.

These are all good examples you can use.

After you’ve identified a few ideas of examples you could respond with, narrow down your choices by choosing the example that ultimately had a positive outcome and where you took the lead. Your goal is to show that you can take initiative when the going gets tough and that you can succeed despite difficulties.

Here are a few examples of stories we’ve seen work well for job seekers:

A huge project was assigned at the last minute

A colleague left the company and you had to take on all of their work

You had to lead a project that you knew little about or had never done before

There were miscommunications across teams and you had to figure out how to get everyone back on track

Layoffs had to be made and you were responsible for creating the restructuring plan

Teamwork was the only way to get something done

You had to use conflict resolution skills to turn an angry customer into a happy one

Your emotional intelligence allowed you to understand what was really going on

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.

What according to you makes you a good candidate for this position?

Match your skills to the job requirements/description. ...
Know what you bring to the position and how it helps the company. ...
Confidence is key.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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