Subject: Trainer Candidate - Harsha Bhati
From: Harsha Bhati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 06:02:19 -0500

Tech Support
Test

Name

Harsha
Bhati

E-mail

[email-masked]

Phone Number

(91) 9462444845

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Rajasthan

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Arcgate

Research
Analyst

Working

20500

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

I am a
Research analyst work for Indeed project, assist client via email by using
salesforce and zendesk tool. Audit emails of beginners, trained new joiners on
how we assist client with quality and speed.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When client escalate the case to legal threat and use abusive
language in raised query, at that time I was unable to find the best deal to
done with frustrated client.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means you satisfied the client with the
query they raised.

Great customer service means when we satisfied client with the extra information
and suggestions according to their requirements.

What according to
you makes you a good candidate for this position?

Candidate
must have atleast basic level of experience in this field and fluency in
English.

On a scale of 1 - 5 please rate your fluency in
spoken English

4