Subject: Trainer Candidate - Sunil Pradhan
From: Sunil Pradhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 03:45:50 -0500

Tech Support
Test

Name

Sunil
Pradhan

E-mail

[email-masked]

Phone Number

(+91) 7787885035

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

HCL Tech

Analyst

Previous Employer 1

Microland
ltd

Senior Engineer

Previous Employer 2

Essar system

IT
consultant

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in Quality?

Previously I worked as a senior Engineer and currently I am
working as a Team Lead, also i have a basic knowledge in quality.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Break management of my team,

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Always focus on customer satisfaction.

Behave friendly with customer and make them to believe that you are the person
who help him.

What according to you makes you a good candidate
for this position?

Well as I already mentioned i am not from
quality, but also i have a very basic knowledge in quality like if you want me
to rate then I will give it 3 out of 5.

On a scale of 1 - 5
please rate your fluency in spoken English

4