Subject: Trainer Candidate - Aarti Singh
From: Aarti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 02:56:21 -0500

Tech Support
Test

Name

Aarti
Singh

E-mail

[email-masked]

Phone Number

(91) 8826022857

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Ienergizer

Process
trainer

10-Nov-2022

29065

Previous Employer 1

Policy bazaar

Quality Analyst

13-Jan-2022

19000

Previous Employer 2

If Selected, how much time do you need
to join?

1week

Please briefly
describe your work experience specifically in Quality?

As a
process trainer I worked for 9months as a quality analyst I worked for
1.2years

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I have been the process trainer for the pilot process of one
the largest headcount process in the organisation.Everyone was having high
expectations from the process and for its success .It started off with two LOBs
however during the course of time we as a team were able to build up the trust
amongst the stakeholders and many other LOBs got shifted to our centre and we
ended with multiple LOBs with even more headcount.

Since it was an healthcare process catering to the healthcare needs of the
individuals like lab test and medicines .We as a team worked together to mould
the young minds from non -healthcare background to be the health experts of one
of the premium healthcare brand -Apollo.

Being a sales process, their were highs and lows in the process and pressure to
meet the targets but still everyone kept their spirits high to keep running the
process .

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The good
customer service while just addresses customer’s concern however the great
customer service ensures that the customer is not only satisfied but also is
satisfied enough that he or she is recommending everyone for the same .Great
customer requires patience , empathy and good listening skills in order to win
the hearts of the customer and to boost the brand value .

What
according to you makes you a good candidate for this position?

My dedication for work and creative thinking to display ideas
in effective manner makes me good candidate for the position

On a
scale of 1 - 5 please rate your fluency in spoken English

4