Subject: Trainer Candidate - Sandeep Rawat
From: Sandeep Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 02:28:35 -0500

Tech Support
Test

Name

Sandeep
Rawat

E-mail

[email-masked]

Phone Number

(91) 9149382838

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sohna

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Zomato

Associate

8th
September

40500

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I audit
chats, mails, gst , documents in Zomato

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once I was working for yatra.com the hotel was sold out but
not updated in the website and customer do not get checkin. According to me the
issue should be sort by the manager

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A great customer service is when we resolve query
of customer in first call ie first call resolution

What according to
you makes you a good candidate for this position?

Good
communication skills and humble and postive attitude good in soft skills

On a scale of 1 - 5 please rate your fluency in
spoken English

5