Subject: Trainer Candidate - Shikha Rewani
From: Shikha Rewani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 01:21:04 -0500

Tech Support
Test

Name

Shikha
Rewani

E-mail

[email-masked]

Phone Number

(90134) 92300

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

DELHI

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Relevel by Unacademy

Quality
Analyst

9th November 2022

34000

Previous Employer 1

Tech Mahindra

Senior
quantity analyst

13th March 2022

27000

Previous Employer 2

SBFC

Customer relationship manager

14th
March 2018

19000

If Selected, how much time do you need
to join?

7 to 10 days

Please briefly
describe your work experience specifically in Quality?

Worked as
a Quality Analyst in tech Mahindra for 3.3 years.

Worked as a Quality Analyst with Relevel by Unacademy for 9 months.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Major changes suggested by me in tech Mahindra related to call
calibration and OJT batch training.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

All BPO is serving good customer service but if
anyone goes beyond to help the customer for resolving his or her concern within
the polices is a great customer service.

What according to
you makes you a good candidate for this position?

My
experience and my team spirit, I can work with full enthusiasm and sensority.

On a scale of 1 - 5 please rate your fluency in
spoken English

5