Subject: Trainer Candidate - Satyam Kumar
From: Satyam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 20:55:55 -0500

Tech Support
Test

Name

Satyam
Kumar

E-mail

[email-masked]

Phone Number

(91) 7042988161

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

DotPe Pvt Ltd

Customer
Success

NA

36000

Previous Employer 1

Petpooja

Relationship manager

December 2021

33000

Previous Employer 2

Invoay
software

Business development manager

Apri2020

24000

If Selected, how much time do you need
to join?

10

Please briefly describe your work
experience specifically in Quality?

Worked with DotPe and
Petpooja where I was completely taking care of day to day quality execution
Auditing of call and email. Making a Sheet and presenting with all the members
from inbound and Technical support team .

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When it comes to maintain the SLA and TAT we usually face
issue when we integrate order aggregator with our system because it takes 24 to
48 which we have already sent as our TAT but for sometime it can go upto 72 HR
which was not enough good for SLA However i deeply understand the cause of the
concern and discuss with the concern person before resolution or marking it
negative

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good means
you just resolved the customer concern And Great means you should atleast try to
describe others thing related to their concern.

What according to you makes you a good candidate
for this position?

Having already worked with SaaS based
organisation where I deeply understand the cause root of the concern and how to
maintain a healthy relationship with customer while taking care of our TAT and
SLA

On a scale of 1 - 5 please rate your fluency in
spoken English

4