Subject: Trainer Candidate - Ashish Shukla
From: Ashish Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 11:12:58 -0500

| | Tech Support Test

Name | Ashish Shukla
E-mail | [email-masked]
Phone Number | (91) 9650409206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gamezop | Senior Quality Analyst | 15 January 2023 | 36000
Previous Employer 1 | Mamaearth | Senior Customer Support Analyst | 11 April 2021 | 26000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Call calibration, Sharing Feedbacks, Dip Check, Training Session for OJT agents, Auditing Email & Chat, etc
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | To work on improvement of CSAT and Quality Scores
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | 1 or less call defects counts is good customer service and zero error shows great customer service
What according to you makes you a good candidate for this position? | you can check my C.V
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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