Subject: Trainer Candidate - gyana das
From: gyana das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 04:46:36 -0500

Tech Support
Test

Name

gyana
das

E-mail

[email-masked]

Phone Number

(754213) 7873043858

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kendrapara

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

iMerit

sr executive

December 31,
2022

25000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

Now I am
working in a Machin learning project  and our client fixed a Quality
parameters of our work. Regularly we need to maintain our Quality for our
project.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Few months before in our project regularly batches are
rejecting because we and not maintaining our Quality. As a team leader I think
where we are lagging. then I found some operators are not maintaining there
quality. then I speak personally to them and given them refreshers to maintain
the client Quality parameters. And the good thing is after 1week they are
performed well and maintain there Quality.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

In my opinion Good is in our
work we are maintain the giving Quality percentage. But Great means we are
exceeding the Quality as expectations. and also doing the work before timing.

What according to you makes you a good candidate
for this position?

My skill set is a perfect match for the job
requirements. In particular, my sales skills and managerial experience make me
an ideal candidate for the position. For example, at my current job, I managing
a sales team of 26 employees, and we had the top record in our company
branch.

On a scale of 1 - 5 please rate your fluency in
spoken English

4