Subject: Trainer Candidate - Abid Ahmad Mir Abid
From: Abid Ahmad Mir Abid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 03:59:56 -0500

Tech Support
Test

Name

Abid Ahmad
Mir Abid

E-mail

[email-masked]

Phone Number

(190018) 7006916686

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

srinagar Jammu and kashmir

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Accurate Source

Caller/Quality
Analyst

30th November 2022

34000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

40-45k

Please briefly
describe your work experience specifically in Quality?

I
Performs monitors of customer care email responses. Participates in customer and
client listening programs to identify customer needs and expectations. Provides
actionable data to various internal support groups as needed. Coordinates and
facilitates call calibration sessions for call center staff..

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

A time when you dealt with a lot of customer complaints and
how you rectified the issue.  when you had to work long hours to meet a
deadline. A time when you had to deal with a difficult colleague when working on
a project. And There Are Also some important points which i have to mention here
Being As A Quality Analyst/Caller like ,

Use Conflict as a Natural Resource. ...

Don't React. ...

Deal with Feelings. ...

Attack the Problem, Not the Person. ...

Practice Direct Communication. ...

Look Past Positions to the Underlying Interests

Focus on the Future.

Thanks!

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

Leadership. Even in
entry-level positions, most employers look for evidence of leadership
qualities.

Teamwork.

Communication and Interpersonal Skills

Analytical Skills.

Dependability and a Strong Work Ethic.

Maturity and a Professional Attitude.

Adaptability and Flexibility.

Good Personality.

On a scale of 1 - 5 please rate your
fluency in spoken English

5