Subject: Trainer Candidate - Tarun Sharma
From: Tarun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 03:46:40 -0500

Tech Support
Test

Name

Tarun
Sharma

E-mail

[email-masked]

Phone Number

(177001) 8219335327

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Himachal pradesh

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Suzuki motercycle India pvt
ltd

DET

11 dec 2022

19000

Previous Employer 1

Na

Previous Employer 2

Na

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in Quality?

We do
lots of work in our department starting from inspection, auditing,
documentation, daily audit etc

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once in Suzuki due to our quality team mistake a defect is
passed from our end and reported in japan

. It is a big defect for all then I take the responsibility and assure that it
will not happen again and with the help of lot of trainings , assignments, tests
improve the quality of my team

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

In a great customer service customer should feels like an
extraordinary service from our end this could be don't by taking customer
seriously and wisely.

What according to you makes you a good candidate
for this position?

My behavior I think I am a very cool minded
person and able to remain cool in a very critical situation

On a
scale of 1 - 5 please rate your fluency in spoken English

4