Subject: Trainer Candidate - Nisha Srivastava
From: Nisha Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 00:54:18 -0500

Tech Support
Test

Name

Nisha
Srivastava

E-mail

[email-masked]

Phone Number

(+91) 7905515563

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Varanasi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Tata Consultancy Services

Senior associate

Feb

25800

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

45days

Please briefly
describe your work experience specifically in Quality?

In
quality i will be handling the error and not an error on files which we received
from client and after that i used to make it a report on daily basis and monthly
basis

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand

What according to you
makes you a good candidate for this position?

My
skillset, my way of working, my prospective towards works and my 4+ years of
experience.

On a scale of 1 - 5 please rate your fluency in
spoken English

4