Subject: Trainer Candidate - Intzar Khan
From: Intzar Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Dec 2022 07:04:20 -0500

| | Tech Support Test

Name | Intzar Khan
E-mail | [email-masked]
Phone Number | (91) 9718824460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Employee pooling Resources | Sr Application Executive | Immedate Join | 25
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immedate join
Please briefly describe your work experience specifically in Quality? | My work to handled the Us client Life insurance application and quality i have check the quality of the application and check the juniors application quality and handaling the email and provide the error free work to the customer without any delay
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Many time my manager on leave on that time i have distribute the work to the team and handling the client email also, moniter the work load and help the junior and solve the quires. Sometimes talk the us customera and provide the information and provide the instructions and problem according the insurance process. This is so difficult to handle the team absense of the manager and provide the upadtes to the manager on call or complete the work with give and send the report on time to us clients and provide the new instructions to our juniors how to handle the work and issue this a great experince and very hard to handle the team in absense of mnaager
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per my understanding those customer is good to who is satisfied with our service and help and the great customer means those understand me and understand the problem of the delay of service and enhace you and give the happiness to you.
What according to you makes you a good candidate for this position? | Beacuse i have 6 yrs experince in us life insuarnce as a sr application executive and my knowledge help the company and i have good knowledge of how to provide the better service to the client in the time manner once customer happy company grows very much and enhance the business as well
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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