Subject: Trainer Candidate - Aakriti Gupta
From: Aakriti Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Dec 2022 03:34:42 -0500

Tech Support
Test

Name

Aakriti
Gupta

E-mail

[email-masked]

Phone Number

(+91) 8899202376

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Infosys

Quality
Analyst

Working

3.6 lakhs

Previous Employer 1

Pearl
Global

Merchant

2020- August

1.2 lakhs

Previous Employer 2

NA

If Selected, how much time do you need
to join?

2 months notice period

Please briefly
describe your work experience specifically in Quality?

audits

analysis

reports

client calls

Wbr handling

one on one feedbacks

calibrations

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Businesses and employees who offer good customer
service will ensure problems get addressed. Those who provide great customer
service will do more than fix what's broken.

What according to you
makes you a good candidate for this position?

My skill
set is a perfect match for the job requirements. In particular, my leadership
and analytical experience make me an ideal candidate for the
position

On a scale of 1 - 5 please rate your fluency in
spoken English

5