Subject: Trainer Candidate - Salman Khan
From: Salman Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Dec 2022 01:14:24 -0500

Tech Support
Test

Name

Salman
Khan

E-mail

[email-masked]

Phone Number

(+91) 8299741766

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

ballia

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Byjus

Buisness development
associate

2dec

37000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

I have
worked with my team cold calling and checking the quality leads to convert them
into customer solving their queries and handling their objections and providing
them support post sales

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As we have the weekly targets there our team was on zero all
my team members are sitting on zero revenue we have a huge pressure one member
puts out 3 units of sale on the same day and our team tops in that situation
every one was panic but handling them and maintaining the effort at last we get
up on the top position

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is that who express his problem without shouting
and misunderstanding while great customer who have the ability to solve his
problem by his own and understand all the things and co operate with
us

What according to you makes you a good candidate
for this position?

I have ability to handle objections very politely
and solving queries of customer asap having a very positive attitude and
maintaining the quality of the process and the team

On a scale of 1 - 5
please rate your fluency in spoken English

5