Subject: Trainer Candidate - Harsh Patel
From: Harsh Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Dec 2022 14:40:34 -0500

Tech Support
Test

Name

Harsh
Patel

E-mail

[email-masked]

Phone Number

(+91) 8377989320

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 68

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Senior advisor

14/01/2023

25000

Previous Employer 1

Wipro ltd

Senior Associate

4/12/2021

16000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have to
handle escalations tickets submitted by agents

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my last company, we had a new team leader. He was
constantly overworked while my teammates and I had free time, so I decided to
talk to him. I told him that there were many tasks that we were used to doing,
and that he could delegate them to us instead of doing everything himself. At
first, he hesitated. But he eventually realized that we could handle those
tasks, and our team’s workload got more balanced. Our results also improved
after that.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service means consistently meeting customers' expectations. Great
customer service is quick, easy, personalized, and empathetic. Companies that
deliver excellent customer service take the time needed to understand the needs
of their unique customer base.

What according to you makes you a
good candidate for this position?

I have Belief In The
Company’s Mission And Vision.

I have good eyes on details.

Ability To Work As Part Of A Team.

On a scale of 1 - 5 please rate your fluency in
spoken English

4