Subject: Trainer Candidate - Bhavana Kumari
From: Bhavana Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 11:33:59 -0500

Tech Support
Test

Name

Bhavana
Kumari

E-mail

[email-masked]

Phone Number

(110037) 9205297371

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mahipalpur

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

IfB home Appliances

Quality
Analyst

31/10/2022

16430

Previous Employer 1

Tata
sky

Sales trainer

2/6/2021

12000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Outbound
Sales Quality

Calls barge

Feedback

Auditing

Helps in Achieving Target

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was Festive  season and it was time of Month
Most of agents were off on because they were at their home in different
states

There was only 7 agents who needs motivation because there friends were on off
and that was the reason Agents were feeling low......I used to go on their
seats And do some outbound calls so they'll feel  Ki ok mam is working
we should also do the same with same level of energy . Because leadership is the
most important quality You need to show sometime if the agent Is not performing
not achieving targets then You have to sit with him what is the pitch
he/she is saying To the customer or not explaining features / discounts more
effectively not describing Unique selling point

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

GOOD _ Following all parameters

Great _  Doing more effectively among the whole group .Properly
listening  customer concern and giving the solution and doing cross
selling at the same time And modification in pitch which is suitable

What according to you makes you a good candidate
for this position?

Discipline towards the task to u..because you are
responsible for the performance of overall team

On a scale of 1 - 5
please rate your fluency in spoken English

3