Subject: Trainer Candidate - Sakshi Goel
From: Sakshi Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 00:33:55 -0500

| | Tech Support Test

Name | Sakshi Goel
E-mail | [email-masked]
Phone Number | (91) 9811744838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Urbanclap | Escalations | 30 June 2020 | 33000
Previous Employer 1 | IBM | Technical | 12 dec 2018 | 27000
Previous Employer 2 | Snapdeal | Hr | 23 Feb 2016 | 22000

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in Quality? | I have worked for one year in quality team in urban clap....used to give feedback related to the calls of the employees and maintaining records and data
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means only providing resolution to the customer but great customer service is providing resolution+ retaining the customers for further services
What according to you makes you a good candidate for this position? | Confidence, problem solving, positive attitude and efficiency towards the work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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