Subject: Trainer Candidate - Srishti Agraharrie
From: Srishti Agraharrie <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Dec 2022 13:52:10 -0500

| | Tech Support Test

Name | Srishti Agraharrie
E-mail | [email-masked]
Phone Number | (70424) 91334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pilani Expert Technology Labs Pvt Ltd | Associate Quality Manager | Till Date | 59000
Previous Employer 1 | Sorting Hat Technologies Pvt Ltd | Quality Analyst | October 2021 | 46000
Previous Employer 2 | Ambigious Solutions Pvt Ltd | Quality Analyat | June 2021 | 35000

If Selected, how much time do you need to join? | 30 Days

Please briefly describe your work experience specifically in Quality?

Auditing calls and EMails.
Preparing reports.
Taking sessions and feedbacks.
Call calibrations.
Certification- PKT and SKT preparations.
Team Handling 7 QAs.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult situation can be delivering feedbacks to adamant but potential employees who are reluctant to the feedbacks given to then and tend to move forward in their own way, the best mechanism that works for people like such is sandwich mechanism praising them on their positives first giving their own realistic examples and the slowly moving forward to the negatives.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service can be defined as a timely/ prompt redressal to a problem whereas a great customer service has all the quality of good customer service pertaining the creation of good brand value or repo with the customer, which in turn will always give a good word of mouth.
What according to you makes you a good candidate for this position? | Ability to handle pressure and work in a dynamic environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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