Subject: Trainer Candidate - Iqra Fatima Ansari Iqra
From: Iqra Fatima Ansari Iqra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Dec 2022 00:04:36 -0500

Tech Support
Test

Name

Iqra Fatima
Ansari Iqra

E-mail

[email-masked]

Phone Number

(+91) 9044433274

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

650, Faithful Gunj, Cantt
Kanpur

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Planetspark

Public
Speaking and Creative Writing Specialist

-

40,000

Previous Employer 1

Bobson Public school

English
Teacher

28 April,2021

15,000

Previous Employer 2

-

-

-

-

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in Quality?

Greetings
of the day,

I have total 5 years of experience. I started working as an English teacher in
Bobson Public School from August 2018- April 2021.

Later on I started working in PlanetSpark as Public Speaking and Creative
Writing Specialist, boosting students confidence and helping them in personality
development. I started working in PlanetSpark from 26 July, 2021. I am still
working at PlanetSpark.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult task I remember was that during the
Pandemic when many Parents’ requests were on the queue and we had a very
hectic schedule. To finish the task, we worked overtime, I even hired two new
persons and trained them with the work profile. By motivating team members and
working together, we managed to complete the task, and could provide service to
the parents, at the desired time and to the best of our abilities.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A great
customer service/support team not only puts a smile on your customer’s faces,
but also helps your organization understand them. Great defines your
organization, and most importantly, impacts your bottom line which keeps your
company growing

What according to you makes you a
good candidate for this position?

I am very passionate about my
work and ensure time delivery of the tasks, while maintaining high quality
standards. People consider me as a good leader and I have great relationships
with everyone in the business, be it my subordinates, mentors, vendors or senior
management.

On a scale of 1 - 5 please rate your fluency in
spoken English

5