Subject: Trainer Candidate - Surbhi Gupta
From: Surbhi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Dec 2022 23:11:59 -0500

Tech Support
Test

Name

Surbhi
Gupta

E-mail

[email-masked]

Phone Number

(110035) 9654285808

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Optum

Clinical investigator

May 6

40000

Previous Employer 2

Medanta
hospital

Team lead

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in Quality?

I have
worked in multiple organisations at various positions which were very important
and I have to be very sure that the quality of the work remains atop as
priceless lives were involved.

Also, I have worked as Claim processor where maintaining the quality was
important as money of the company was involved.

Later I worked as Software Tester where I have to ensure the quality of the
deliverables.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

A Good customer service where client gets the
answer to their problem within the SLA limit.

While a great customer service is one where client not only gets the resolution
to their problem but also is impressed with the approach the agent takes to
solve the issue.

What according to you makes you a good
candidate for this position?

I have worked in tough
situations where my decisions could impact the lives of the people.

Maintaining the top most work ethics and quality was my top priority to ensure I
could deliver my tasks effectively.

Thus I am already in habit of doing what is required for this job.

On a
scale of 1 - 5 please rate your fluency in spoken English

4