Subject: Trainer Candidate - Ali Hasan
From: Ali Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Dec 2022 08:42:08 -0500

Tech Support
Test

Name

Ali
Hasan

E-mail

[email-masked]

Phone Number

(+91) 9997522596

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Meerut

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Noida

Senior Process
associate

04 oct 2022

20000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

I can join immediately

Please briefly
describe your work experience specifically in Quality?

Auditing
and approving of travel expense reports of 30+ countries. Solving expense
related queries of emoloyees via email. Preparing various MS-excel reports such
as daily productivity tracker, WIP reports, Exception reports etc. and sharing
the same with the team. Employee reimbursement.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Solving the customer queries in a professional
way is a good customer service.

Solving the customer queries in a professional way so that the customer is fully
satisfied and appreciate your work is an example of better customer
service.

What according to you makes you a good candidate for
this position?

I have a 3 years of work experience in Genpact. I
can work with quality under pressure circumstances.

On a scale of 1 - 5
please rate your fluency in spoken English

3