Subject: Trainer Candidate - Naina Bhardwaj
From: Naina Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Dec 2022 08:29:06 -0500

| | Tech Support Test

Name | Naina Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 8791500304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT SOLUTIONS PVT LTD | Lead associate operations | NA | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

* Provide detailed findings of the potential error/financial loss
* Educate agents about potential error or loss
*Provide support on live calls to agents during Exchange/cancellations and FTC calls
* To correct the error in real time while support being on the call and document the same for the future analysis
* Inspection if the developed process follows the standard & procedure by using check lists
* Highlights the discrepancies in the transactions to the sourcing channels for rectification

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what's broken. They will work diligently to make the entire customer experience as positive as possible
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my observation skills and managerial experience make me an ideal candidate for the position. For example, at my last job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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