Subject: Trainer Candidate - Akshay Chugh Akshay
From: Akshay Chugh Akshay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Dec 2022 08:59:56 -0500

| | Tech Support Test

Name | Akshay Chugh Akshay
E-mail | [email-masked]
Phone Number | (+91) 8952041005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangaria

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Girnarsoft edu services pvt ltd | Assistant manager | 31 dec | 50 k
Previous Employer 1 | Teleperformance | Cce | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | I have managed quality team of team leaders and auditors.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | We are new startup and every agent was taking calls from there own phone it was very hard for quality team to get the recordings from there phone but we manage to set up new dialer and recordings from phone as well now we have a good dialer with good quality team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer feedback is really very important so we should bring good customer service
Csat is imp for us to support
Good means what we get 90% accuracy and we can go up to 95% accuracy for great experience
Great experience to manage no waiting on calls in bpo.

What according to you makes you a good candidate for this position? | As i have mentioned before we have set this team from scratch to hights now it's in great postion to hold
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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