Subject: Trainer Candidate - Subhlaxmi SUBHLAXMI
From: Subhlaxmi SUBHLAXMI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Dec 2022 01:54:55 -0500

Tech Support
Test

Name

Subhlaxmi
SUBHLAXMI

E-mail

[email-masked]

Phone Number

(110091) +919205541837

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

East delhi , Kalyan
puri

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Offshoot agency pvt
ltd.

External Quality Analyst

5months

35k

Previous Employer 1

Ienergizer

Quality Analyst

1.5years

24k

Previous Employer 2

Cogent
e-services pvt ltd

Quality Analyst

2.5years

18k

If Selected, how much time do you need
to join?

30days

Please briefly
describe your work experience specifically in Quality?

I started
my carrier with Cogent as a agent and got promoted within a year as quality
analyst, and worked with inbound and outbound both campaigns, were handling all
regional escalations, giving training to the regional advisors, after 1.5 year
experience with Cogent, I have joined with Ienergizer , worked with a sales
process(Aakash Byjus), for 1.5 years and after that now working with offshoot
from last 5 months as a external quality analyst for bharatPe . This is all
about my work experience till now and about my qualification, I am
Graduate.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In a sales process when I am working with Aakash Institution
that time there was the situation of ramp down, then we motivated the counselors
how to increase the sales count to save the process and deeply monitored the
advisor calls with their counselling skills and keep monitored their performance
and at last we successfully stopped the process ramp down and we increased the
manpower as a appreciation from the client end .

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is something where are
following the rules of the customer service.

Great customer service is something different from that where we are make our
customer feel special.

What according to you makes you a
good candidate for this position?

I will be a Good situation
hendler without any panic, which will be a important key factor of Quality
manager.

On a scale of 1 - 5 please rate your fluency in
spoken English

4