Subject: Trainer Candidate - Shubham Agrawal
From: Shubham Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Dec 2022 00:35:09 -0500

Tech Support
Test

Name

Shubham
Agrawal

E-mail

[email-masked]

Phone Number

(91) 9782267397

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Eteam

Desktop support er.

30 jan.
2k23

27K

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

Working
as Automation & auditing of incidents over sevice now

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Dealing with Manger,Sr.Manager, Director & leadership
clients. Sometime its hard to manage they look for instant & quick solution
but somehow we will manage according to situation & provide satisfaction to
them

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

If you
provide services its good but if your customer feel happy & have
satisfaction then its great services

What according to
you makes you a good candidate for this position?

Optimistic, quick learner & handling presssure

Easily copeup & involved with colleagues or entire team

On a
scale of 1 - 5 please rate your fluency in spoken English

3