Subject: Trainer Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Dec 2022 20:32:43 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 9310129832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UNACADEMY | Sqa | 12.11.2022 | 45000
Previous Employer 1 | Limeroad | QA | 18.07.2020 | 35000
Previous Employer 2 | Flipkart | CCE | 18.07.2017 | 23000

If Selected, how much time do you need to join? | Asap
Please briefly describe your work experience specifically in Quality? | Quliaty audit training, feedback
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | When i got promot the bigger challenge i face to share share feedbck with our colleges who are earlier working with us only so try to teach them is hard but my QM told me to the it regulation basis so that you can be ohk to share the feedback

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is a haapy one but great customer is who sufgest other to use platform.
Great customer provides genuine referral

What according to you makes you a good candidate for this position?

A relevant experience
A good feedback sharing skills
A good analyser

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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