Subject: Arabic Language Test - Althaf P
From: Althaf P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Dec 2022 08:57:25 -0500

Foreign Language
Screening Test

Name

Althaf P
/  (91) 8136868303    / [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi Mrs Batra,

I am Althaf, from LMG marketing team. I am getting in touch with as we received
a mail asking status of your order. Unfortunately,  it is find that you
have given an incorrect mailing address. Here is attached a link and you are
kindly requested to fill the form correctly.

Please let me know if you have any questions we are happy to help.

Thanks for understanding.

Althaf

Marketing executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out. Satisfying our customers is very important to us and
I’m sorry our product didn’t meet your expectations. I fully respect your
decision and apologize for  problems you experienced.

Our marketing team will contact with you within 24 hours. If you have any other
questions or concerns, just reply to this email, I’ll be here to help you in
any way I can.

Best,