Subject: Trainer Candidate - Shubham Prakash Singh Shubham
From: Shubham Prakash Singh Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Dec 2022 08:36:22 -0500

Tech Support
Test

Name

Shubham
Prakash Singh Shubham

E-mail

[email-masked]

Phone Number

(91) 9410711827

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 75, Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

I energizer

Executive

15
December , 2022

35000

Previous Employer 1

Ace flight
hub

Executive

August, 22

25000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I have no
experience in Quality but have seen my seniors and would learn and get to know
about it as quickly as possible.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As being part of the team, one is equally responsible for any
mistake happened by a team member.

Once my team member made a huge mistake, which could have cost him his job. But
we called the customer and made it all turn out to be an unintentional mistake
and will never be repeated.

I am good with convincing, understanding and managing

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service is when the customers
problem is solved and they are happy . And a on the other hand the great
customer service is when we treat customers problem as our own problem and go
beyond our limits to solve their problems. And then customer come back and rely
on us

What according to you makes you a good candidate
for this position?

As I have worked as an customer service executive
in various firms so I'm well aware of the mistakes made by one. I am good
at talking to my peers and colleagues. I am a great listener. Have practiced to
manage my time. I know I can manage a team.

On a scale of 1 - 5
please rate your fluency in spoken English

4