Subject: Trainer Candidate - Harsh Yadav
From: Harsh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Dec 2022 00:59:57 -0500

| | Tech Support Test

Name | Harsh Yadav
E-mail | [email-masked]
Phone Number | (91) 8860177786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Intaglio Solution | Jr. Analyst | 25 October | 28k
Previous Employer 2 | Infinity eservices | Front Office | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

Communicate with clients
Ticket close & open
QI responsibility
Jira

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy and do much more than expectations.
What according to you makes you a good candidate for this position? | I'm a quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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