Subject: Trainer Candidate - Surbhi saxena
From: Surbhi saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Dec 2022 05:01:04 -0500

Tech Support
Test

Name

Surbhi
saxena

E-mail

[email-masked]

Phone Number

(201009) 9520646992

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Tech Mahindra

BPO

16k

Previous Employer 1

Khadi

Graphic
Designer

march 2021

15K

Previous Employer 2

If Selected, how much time do you need
to join?

Under 30days

Please briefly
describe your work experience specifically in Quality?

My name
is Surbhi Saxena. And my recent location is Ghaziabad.

I was completed my Post Graduation (M.A in English) from CCS University.

Currently I'm working with Tech Mahindra as a BPO. I have total 5 year
working experience 2years as IT computer trainer and 2Years as graphic designer.
But as a BPO I have more than 1 year experience with Tech Mahindra.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Quality analysts ensure that agents provided quality service
in line with organizational objectives. As a QA I need determine the error or
verify the accuracy.

The meaning of Quality is a judgement of how excellent something is.

And I like to focus on the end of a process because. It gives me an opportunity
to catch problems.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

I ensure that agents provided quality service in line with
organizational objectives. I need determine the error or verify the accuracy.

We should be polite and calm. And the must important customer objection
handling.

What according to you makes you a good candidate
for this position?

I ensure that agents provided quality service in
line with organizational objectives. I need determine the error or verify the
accuracy.

According me the meaning of Quality is a judgement of how excellent something
is.

On a scale of 1 - 5 please rate your fluency in
spoken English

3