Subject: Trainer Candidate - Ashish Ahuja
From: Ashish Ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Dec 2022 04:45:50 -0500

Tech Support
Test

Name

Ashish
Ahuja

E-mail

[email-masked]

Phone Number

(+91) 8947920333

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vadodara but i am ready to
relocate myself

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Lead in
quality & training

Na

40000

Previous Employer 1

Mattsen
kumar

Sr. Quality analyst

14dec2021

30000

Previous Employer 2

If Selected, how much time do you need
to join?

15-20, days

Please briefly
describe your work experience specifically in Quality?

I have
total 5 years of quality experience I have worked with inbound, outbound email
and chat process.

In quality i have worked Customer service, ecommerce, banking & sales
process.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

That's doesn't happens with me in my carries where I
do face that type of situation where on my behalf someone else is taking care my
responsibility, but although in my entire experience when I stuck in between any
sudden situations so I always got the support for my manager or supervisor.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

As per the
good custom service is like where advisor has only solved the customer concern
or issue..that called good custom service.

And where customers given the appreciation for his resolution or more then the
executive behavior he/she likes.. that called great customer experience

What according to you makes you a good candidate
for this position?

My management skills completely fit for the
profile

On a scale of 1 - 5 please rate your fluency in
spoken English

5