Subject: English Language Test - dev lohchab lohchab
From: dev lohchab lohchab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Dec 2022 01:32:44 -0500

| | Foreign Language Screening Test

Name | dev lohchab lohchab     /  (124507) 8708737681    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- [email-masked]

[email-masked]

Subject- Reply to the status of the order .

Respected maam / sir ,

This email is in response to the query received by you on 13 Dec , 2022 .

This email is regarding order number xxxxxxxxx which was supposed to reach you by xxxxxx. Unfortunately , the courier company could not carry on with the required process as the address was wrong . I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making delivery .

Extremely sorry that you had to go through this experience with us .

Thanking you ,

For baby shop ,

Customer service representative

Dev .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

[email-masked]

[email-masked]

Subject- Reply to the replacement of T.V. cabinet

Respected abdul ,

This email is in response to the query received from you on xx dec 2022 .

This email is regarding order number xxxxxxxx whch was a tv cabinet purchased by you last week . Extremely sorry to hear about the scratches on the tv cabinet . As the tv cabinet is under 15 day replacement policy the company could get you the product replaced . I would request you to raise a return request regarding your product selecting the correct reason .

we are sorry for that you had to go through this experience with us .

Thanking you

Homebox team ,

Customer service representative

Dev .

| |