Subject: Trainer Candidate - Yash Jaiswal
From: Yash Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Dec 2022 00:25:21 -0500

| | Tech Support Test

Name | Yash Jaiswal
E-mail | [email-masked]
Phone Number | (91) 8669021663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi saket

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indore composite pvt ltd | Quality assurance Inspector | Continue working from 2020 to uptil now | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 mounth

Please briefly describe your work experience specifically in Quality?

I am worked as a Quality control and Quality assurance inspector doing daily process audits , document audit and monitoring a whole shop floor . If any new joiner giving them training and taking feed back from giving them training in each mounths

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Exanmpel :. Like if any situation occur by my team , first of all i will get RCA (Raut cause analysis) from which i will get approx problem started ,and then i will asked them for( 5why analysis) in this 5why analysis where the problem get bypass by my team i can understand and in future this complet not to be acure so we implement preactivae action plan .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | What is good customer service Great customer service means meeting customer expectations—from interacting with customers over messaging channels because they expect convenience to investing in your knowledge base because they expect to find answers on their own.
What according to you makes you a good candidate for this position? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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