Subject: Trainer Candidate - Qasim Rizvi
From: Qasim Rizvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Dec 2022 02:57:42 -0500

| | Tech Support Test

Name | Qasim Rizvi
E-mail | [email-masked]
Phone Number | (91) 9953072814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | mayur vihar phase-1 ext

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva services | QA chat | 8 dec 2022 | 25k
Previous Employer 1 | Coding brains | QA call | 25 nov 2021 | 23k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7-10 days
Please briefly describe your work experience specifically in Quality? | 2+years Exp in call/chat process for quality analysis . Job responsibilities included call auditing ,chat auditing ,sharing feedbacks ,internal calibration ,updating agents about process updates on group, coordination with team leaders.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | some team agents were on bottom quartile as repeated defaulters but due to taking feedbacks ,sessions , individual feedbacks (critical /non critical), agents improved their performance and became  performers and contributed in process score increment.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Usp features of great customer service
1.Build trust on product/service
2.Build loyal customer to buy your product first.
3.Helps to acquire more customers due to their past customer experience.
4. it helps to achieve your organization targets and goals.
5.Customer satisfaction creates customer as assists who leads builds more revenue for org.

What according to you makes you a good candidate for this position? | 2+years exp as Qa in call/chat process ,worked for international client and domestic client both.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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