Subject: Trainer Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Dec 2022 02:56:41 -0500

Tech Support
Test

Name

Prashant
Kumar

E-mail

[email-masked]

Phone Number

(91) 8553704572

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gaur city, Greater Noida
West

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Infosys LTD

Trainer

Previous Employer 2

Wipro

Trainer

If Selected, how much time do you need
to join?

ASAP

Please briefly
describe your work experience specifically in Quality?

I'm
looking for Trainee position. In case you have one, do let me know.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Probably this would be better answered in one o one
conversation.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Taking
Extra effort, providing additional information is always considered as great
service. Absence of any of these, would certainly be number 2,any given day.

What according to you makes you a good candidate
for this position?

Well, I have worked with Great indian MNC's
and contributed largely in talent development. Diversity in different projects
will certainly be a point to be considered.

On a scale of 1 - 5
please rate your fluency in spoken English

5