Subject: Trainer Candidate - Amita Basu
From: Amita Basu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Dec 2022 02:18:58 -0500

| | Tech Support Test

Name | Amita Basu
E-mail | [email-masked]
Phone Number | (91) 9163060270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior quality analyst | Still working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30days

Please briefly describe your work experience specifically in Quality?

Working as senior quality analyst in concentrix since 2021, handling both quality and training department
Have experience in compliance auditing, reportings and client handling.. overall handling 35 - 40 agents

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Compliance part was very linient in the project previously with 38% of invalid call disconnection scenarios
The same was taken up from my end and now the compliance score of the process is 99.88% Hence the process has shown a growth in this section

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means the quality of the service being provided along with the add ons that we do to retain our customer or the extra mile activities that's get done to resolve customer's query

What according to you makes you a good candidate for this position?

The overall experience that am having over both the domains,  good people connect skill makes me the best candidate for the role
Am always open to learn new things and willing to work with different work cultures to bring more experiences in to my career

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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